Privacy Policy

Who Is Responsible for Your Information?

The organisation identified in our website footer, Terms and Conditions or account registration information is responsible for handling personal information collected through this website.

Where different group companies, payment providers or service operators are involved, the relevant entity may separately control or process personal information for the purposes described in this policy.

You may contact our Customer Support Team through the official Live Chat available on our website using the process described in the “Privacy Questions and Complaints” section below.

Personal Information We May Collect

Depending on how you use the platform, we may collect the following categories of personal information:

• Identity information, including your full name, date of birth, nationality, gender where required and government-issued identification details
• Contact information, including your email address, telephone number, residential address and preferred communication method
• Account information, including your username, account number, password credentials, verification status and account preferences
• Payment information, including deposit and withdrawal records, payment method details, masked card or bank details, transaction references and payment verification information
• Technical information, including IP address, browser type, device type, operating system, device identifiers, login timestamps, referring URLs and approximate location
• Gaming and account activity, including game selections, wagering records, transaction history, bonus activity, session duration, account limits and responsible gambling interactions
• Customer support records, including live-chat transcripts, emails, submitted documents, complaints and call recordings where applicable
• Marketing information, including communication preferences, promotion engagement and consent records
• Risk and compliance information, including fraud indicators, account-security events, sanctions-screening results and suspicious-activity assessments where legally required

KYC, Age and Identity Verification

We may request identity documents or use authorised verification providers to confirm your identity, age, address, account ownership and eligibility to use available services.

KYC verification may involve checking information against trusted databases, document-verification systems, payment records, government-issued documents or other lawful sources.

Where verification is required, access to registration, deposits, withdrawals or other account services may be restricted until the relevant checks are completed.

We do not knowingly permit individuals under 18 years of age to register or use age-restricted gambling services.

How We Use Personal Information

We may use personal information for the following purposes:

• Creating, administering and securing user accounts
• Confirming identity, age, payment ownership and account eligibility
• Processing authorised deposits, withdrawals, refunds and account transactions
• Providing game access, account functions, promotions and customer support
• Detecting fraud, multiple accounts, bonus misuse, unauthorised access and suspicious transactions
• Monitoring platform security, system performance and service reliability
• Supporting responsible gambling measures, including account limits, cooling-off periods, self-exclusion and safer gambling interventions
• Meeting legal, regulatory, licensing, reporting and record-keeping obligations where applicable
• Sending service messages, security alerts and transactional communications
• Sending marketing communications where consent or another lawful basis applies
• Analysing website use and improving user experience, mobile performance, navigation and platform functionality
• Establishing, exercising or defending legal rights and resolving disputes

Legal Grounds for Processing

Depending on your location and the circumstances, we may process personal information because:

• It is necessary to provide a service you requested
• It is necessary to manage an account or perform an agreement with you
• It is required to meet a legal, regulatory, licensing, security or compliance obligation
• It is necessary for legitimate interests such as fraud prevention, account security, service improvement and dispute resolution
• You have provided valid consent
• It is necessary to protect the rights, safety or vital interests of users or other persons

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Secure Payments and Financial Information

Payment information may be processed by external banks, payment gateways, e-wallet providers, fraud-prevention services or transaction-processing partners.

We may retain transaction records, masked payment details, payment references, deposit and withdrawal history, and information required to verify that a payment method belongs to the account holder.

Full payment-card information may be collected directly by the relevant payment provider rather than stored on our own systems. Payment availability, processing times and AUD transaction options depend on the selected provider, account status and location.

No payment system or online service can guarantee absolute security. Users should protect their account credentials and notify customer support immediately if unauthorised activity is suspected.

Player Account Security and Data Protection

We use administrative, organisational and technical safeguards designed to reduce the risk of unauthorised access, accidental loss, misuse, alteration or disclosure of personal information.

Depending on the system involved, safeguards may include:

• Encrypted website and network communications
• Access controls and role-based staff permissions
• Account authentication and login-security controls
• Firewalls, monitoring and threat-detection systems
• Secure document-handling and storage procedures
• System backups and business-continuity measures
• Security reviews and service-provider assessments
• Staff confidentiality and information-security obligations

Security controls are reviewed periodically, but no platform, database or transmission method is completely free from risk.

Fraud Prevention, AML and Account Monitoring

Where required or permitted, we may monitor account registrations, transactions, payment activity, login patterns and wagering behaviour to identify fraud, identity misuse, money laundering, account takeover, bonus abuse or other unlawful activity.

Information may be assessed using automated rules, risk indicators and manual reviews. A flagged account may be temporarily restricted while verification or investigation is completed.

We may disclose relevant information to payment providers, professional advisers, regulators, law-enforcement agencies or other authorised bodies when legally required or reasonably necessary to protect users and the platform.

Responsible Gambling Information

We may process account and behavioural information to administer responsible gambling tools and identify indicators that may suggest increased gambling-related risk.

This information may be used to:

• Apply deposit, loss, wagering or session limits
• Administer cooling-off and self-exclusion requests
• Display reality checks and responsible gambling messages
• Restrict marketing communications to excluded users
• Review unusual changes in account or gambling activity
• Provide information about available support resources

Responsible gambling data will be handled only for legitimate player protection, compliance, security and support purposes.

When We Share Personal Information

We do not sell personal information as an independent commercial product.

We may disclose personal information to trusted third parties where reasonably necessary, including:

• Identity and age-verification providers
• Banks, payment processors and payment gateways
• Gaming-platform and software providers
• Cloud hosting, cybersecurity and IT-support providers
• Customer-support and communications providers
• Analytics, advertising and consent-management providers
• Fraud-prevention and risk-management services
• Auditors, insurers, lawyers and professional advisers
• Regulators, courts and law-enforcement authorities
• A purchaser, investor or successor involved in a lawful business restructure, merger or sale

Service providers are expected to handle information only for authorised purposes and under appropriate confidentiality and security arrangements.

Overseas and Cross-Border Data Disclosure

Some service providers, servers, support teams, payment processors or technology partners may be located outside Australia or outside the country in which you reside.

As a result, personal information may be accessed, stored or processed in overseas jurisdictions whose privacy laws differ from Australian privacy laws.

Where applicable, we take reasonable steps to select reputable providers, use contractual privacy safeguards and limit overseas access to information that is reasonably necessary for the relevant service.

The specific countries involved may change as service providers and infrastructure are updated. Users may contact our Customer Support Team through the official website Live Chat for further information about material overseas disclosures.

Cookies and Tracking Technologies

We may use cookies, local storage, pixels, software development kits and similar technologies to operate the website, remember account settings, maintain sessions, prevent fraud and analyse platform performance.

Cookies may include:

• Strictly necessary cookies required for login, security and core website functions
• Preference cookies that remember language, display and account choices
• Analytics cookies used to understand visits, navigation and page performance
• Advertising cookies or pixels used to measure campaigns and personalise marketing where permitted
• Fraud-prevention cookies used to detect suspicious devices or repeated account activity

Where legally required, optional cookies will be activated only after consent is provided. Users may also manage cookies through their browser or device settings, although disabling necessary cookies may affect website functionality.

Analytics and Advertising Technologies

We may use analytics and advertising services such as Google Analytics, Google Ads, Meta Pixel or comparable technologies, depending on the tools currently implemented on the website.

These services may receive information such as IP address, device identifiers, browser information, referring pages, page interactions and campaign data.

Analytics information may be aggregated or pseudonymised, but it should not automatically be considered fully anonymous in every circumstance.

Advertising and analytics technologies will be configured and used subject to applicable consent, disclosure and platform-policy requirements.

Direct Marketing and Promotional Messages

Where permitted, we may send information about promotions, bonuses, platform updates, new games or account offers by email, SMS, messaging service, push notification or other communication channel.

Marketing may be personalised using account preferences, eligible promotions and previous platform interactions.

You may opt out of direct marketing by using the unsubscribe option provided in the message, changing account preferences or contacting customer support.

Even after opting out of marketing, we may continue sending essential service communications such as security alerts, transaction notices, account updates and responsible gambling messages.

Automated Risk Checks and Profiling

Automated tools may be used to support fraud detection, payment risk analysis, bonus eligibility, account security, responsible gambling monitoring and regulatory compliance.

Automated indicators may result in additional verification, a temporary transaction delay, a restricted account or referral to a staff member for manual review.

Where applicable law provides a right to request human review of a significant automated decision, users may contact our Customer Support Team through the official Live Chat available on our website.

Data Retention and Secure Disposal

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, taxation, accounting, security, fraud-prevention, dispute and regulatory obligations.

Retention periods may vary depending on the type of information, account activity, verification requirements, legal obligations and whether a complaint or investigation remains open.

When information is no longer required, we take reasonable steps to securely delete it, destroy it or remove identifying details.

Some limited records may need to be retained after an account is closed, including transaction, KYC, self-exclusion, fraud and dispute records.

Accessing and Correcting Your Information

Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate, outdated, incomplete, irrelevant or misleading.

Before responding, we may require information reasonably necessary to confirm your identity and protect the account from unauthorised disclosure.

Access may be limited in circumstances permitted by law, including where disclosure would affect another person’s privacy, compromise a fraud investigation, reveal confidential commercial information or be otherwise unlawful.

If a request is refused, we will provide an explanation where reasonably possible and legally permitted.

Account Closure and Deletion Requests

You may request account closure through customer support. A request to close an account does not automatically require the immediate deletion of every record connected with that account.

Certain information may continue to be retained where necessary for legal compliance, financial record keeping, fraud prevention, self-exclusion enforcement, dispute resolution or the establishment and defence of legal claims.

Where deletion is legally available, we will take reasonable steps to delete or de-identify the relevant personal information.

Data Breaches and Security Incidents

We maintain procedures for assessing suspected loss, unauthorised access or disclosure of personal information.

Where a security incident is likely to cause serious harm and notification is required by applicable law, we will take reasonable steps to notify affected individuals and the relevant authority.

Notifications may include information about the incident, the type of information involved, recommended protective steps and how users can obtain further assistance.

Third-Party Websites and Game Providers

Our website may contain links, embedded games, payment pages or services operated by third parties.

Those third parties may collect personal information under their own privacy policies and terms. We are not responsible for the privacy practices of a third-party website or service that we do not control.

Users should review the privacy information displayed by the relevant game provider, payment processor, affiliate service or external website before providing personal information.

Children and Underage Users

Our gambling-related services are intended only for persons aged 18 years or older, or any higher minimum age required by the relevant jurisdiction.

We do not knowingly collect personal information from children for the purpose of providing gambling services.

If we become aware that an underage person has created an account, the account may be suspended or closed and the information handled in accordance with legal, security and record-retention obligations.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in technology, platform features, service providers, privacy practices or legal and regulatory requirements.

The revised version will be published on this page with an updated effective date.

Where a change materially affects how personal information is used, we may provide an additional notice through the website, account dashboard, email or another appropriate communication channel.